This section may help you with any questions you have. If there is a question we haven’t covered then please do not hesitate to call us on 0207 193 1865.
Is there an age limit for HRH Prog?
HRH Prog is an over 18s event.
When will I receive my tickets?
Hard Rock Hell is a ticketless event. When you book online, you will receive a booking confirmation with a unique booking reference. You will need to print out this information and bring it to the event. You will also need ID for check-in – this can be either your driving licence, passport or bank card.
Do I need ID?
All guests are required to bring photo ID.
What time does check-in begin?
Check-in on Saturday from 3pm at the hotels.
I want to book but can't afford to pay in full - can you help?
For HRH Prog VIII, we are not accepting deposits.
Will there be alcohol at the event?
Alcohol will be served the whole time the arenas are open. If you do drink, don’t drive – everything on site is within walking distance.
I’d like to record/film/photograph one of the sessions. Is this permitted?
Can I bring flyers to hand out and promote another event?
No. If you are found to be flyering or self-promoting at the event without permission, you will be asked to leave the site immediately.
If I lose my wristband, can I get a replacement?
To replace a wristband that has been reported lost, there is a charge of £55. You will need to bring ID to main reception to be issued with a replacement.
Is there anywhere I can get internet access?
To be confirmed on whether the venue will have wifi available.
Is there a charge for parking?
Check with NCP car parks or Parkopedia for the nearest parking.
If I feel unwell, is there anybody on site who can help me
There will be a medic on site at all times. The medic’s number will be displayed in all public areas, and they can also be called by security and reception staff.
What should I NOT bring with me?
Please do not come to the site with any offensive weapons or anything that might be considered dangerous. We operate a zero-tolerance drug policy.
How do I cancel my booking?
To make a cancellation, please email us at firstname.lastname@example.org. See terms and conditions for cancellation charges